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Warranties

VEROTTI SANITARYWARE

Verotti Pty Ltd provides the following warranty conditions for all toilet suite products:

  • For seats: 2 years warranty Parts Only
  • For ceramic: 2 years Parts & Labour / 8 years Parts Replacement warranty
  • For internal working mechanisms: 2 years Parts & Labour / Lifetime Replacement Warranty for the lifetime of the original purchaser.
  • NOTE: Maximum operating pressure for cistern inlet valves is 500kPa. Warranty will be deemed void if the operating water pressure is found to
    be operating above 500kPa. It is the owner/builder/plumber’s responsibility to cap operating water pressure.
  1. Should the service request be matter of installation fault, clients will be charged a call out fee.
  2. Should the client wish to proceed with the rectification of existing problem, charges will be incurred for parts &/or labour.

 


 

VEROTTI INWALL

If service call is deemed to be a warranty matter, Verotti will rectify the problem at our expense. Conditions of warranty:

  • For frames & cisterns:10 years warranty
  • For internal working mechanisms:
 if receipt is provided as proof of purchase, warranty period is 2 years
  • NOTE: Maximum operating pressure for cistern inlet valves is 500kPa. Warranty will be deemed void if the operating water pressure is found to
    be operating above 500kPa. It is the owner/builder/plumber’s responsibility to cap operating water pressure.Should the service request be matter of installation fault, clients will be charged a call out fee.
  • Should the client wish to proceed with the rectification of existing problem, charges will be incurred for parts &/or labour.

 


 

VEROTTI SHOWER SCREEN

  • An applicable fee of $300.00 inclusive of GST will be charged should any of the below occur:
    – cancellation of order after site visit and check measure has been carried out, but before manufacturer of order. Should order be cancelled after manufacture of order then the full value of order will be charged.
    – a check measure could not be carried out at time of scheduled appointment due to tiling being incomplete, channels not installed (if applicable) and/or water proofing angle is protruding above floor tiles (these must be cut flush with floor tiles).
  • All details which may affect the position of shower must be advised at time of check measure, including but not limited to, furniture & fixings, water pipes and railings. Verotti will not be responsible for any issues encountered during or after installation of order where such details have not been provided to Verotti at time of check measure.
  • Please allow 10 to 15 working days from date of signed check measure for installation of your shower screen.
  • Booked installation days are to be within the times of 8.00am to 4.00pm, Monday to Friday and can take 2 to 4 hours per showerscreen to install. A minimum of 48 hours must be allowed before use.
  • Cancelling booked installations for any reason must be advised with a minimum of 48 hours notice. Rescheduling of installation will revert to our standard lead time of 10 to 15 working days.
  • You or an authorised person must be present on day of installation. We are unable to proceed with installation if this cannot be arranged.

WarrantyCoverage
1. Subject to the conditions and exclusions below, Verotti will undertake to rectify any fault due to defects
in materials or workmanship by providing free of charge reinstatement of the product achieved by either through repairs, replacement of individual components or product within the defined warranty period. Regardless of any interim service within that period, the warranty shall expire within the warranty period as detailed under period of warranty coverage section.

2. All products used in domestic and residential application only are covered by this warranty.

Period of Warranty Cover
Verotti provides the following warranty conditions for frameless glass supplied and installed, effective from date of completion of installation:

· 7 years for workmanship

· 25 years on fittings

· 10 years for Verotti Glass Protection on new shower screens.

Exclusions
1. This warranty excludes:
· Any defect or injury caused by or resulting from misuse, abuse or neglect, accidental damage, improper installation, installation by a non-licensed installer or other alterations which effect the reliability or performance of the product not attributable to faulty
manufacture, parts or labour.
· Products not installed in accordance to relevant Australian Standards and Regulations.
· Products used for incorrect application, including fitting of other devices.
· Damage to surfaces or finishes by contact with other improper materials, unsuitable cleaning products, or external impact,
obstructions or abuse during installation and after installation use.
· ‘Spontaneous blowing’ of glass and any damage caused to property as a result of glass exploding.
 2. This warranty is not transferrable.
 3. Verotti’s obligations under warranty are limited to the repair or replacement of materials or products due to defect in materials or workmanship. To the extent of the law, Verotti will not be liable for any claimed loss or damages to furniture and fixings due to any defect in material or products

Service request under warranty
1. Proof of purchase is required to be presented, in which Verotti will repair the goods in accordance to the conditions listed above under period of warranty coverage section.
2. Customers may obtain service by contacting and providing relevant details to the supplier from whom the product was purchase.
Alternatively, contact can be made direct to Verotti.
3. Customers must provide reasonable and timely access to allow repairs to proceed. Verotti will not be responsible for any loss, damage or additional costs incurred due to delayed access.

Care Instructions
· General household glass products work to remove scum and dirt from the pores of glass easily and should be cleaned on a regular basis.
· When cleaning glass, do not use any rough, gritty or abrasive materials as this may scratch the surface of the glass .
· Please note: warranty for Verotti Glass Protection will be voided if found that harsh material or cleaning products were used to clean shower.

VEROTTI WARRANTIES